• Key to Longevity
• Help is at your Fingertips
• Rapid on-Site Response
• Flexible Options
• Development
• Multi-Platform Environments
• Job Automation
• Specialized reporting, other Components

ViaTRON provides flexible technical support offerings for our Document Management Solutions designed to meet your needs. Customers who have invested in PC Anywhere communications software can take advantage of our remote support option, which allows our technicians to troubleshoot your system remotely. ViaTRON has a Help Desk that is available to you depending on which technical support program your organization goes with. ViaTRON offers a variety of support packages. Our consulting team will ask the right questions to help design a support package that meets our needs.

Much like a human body, proper maintenance and care of your solution's components extend its lifespan, maximizing the value of your investment while also ensuring smooth day-to-day operations and minimizing periods of downtime. With a number of options available, ViaTRON provides premium maintenance and support services to give you the peace of mind that your systems will continue to function properly and securely.

ViaTRON Help Desk is there for you when you need it. Simply dial a toll-free number, and you will be connected directly with support staff to assist you.

For those incidents that require escalation, engineers are quickly assigned to evaluate and resolve the issues, many of which are completely taken care of either over the phone or by remote dial-in to the system. The vast majority of trouble tickets are closed within just minutes of being reported to the ViaTRON Help Desk.

As some maintenance issues cannot be resolved remotely, ViaTRON support engineers are available for on-site deployment, typically with a 4-hour (or less) response time. In addition to incident response, you can enlist our support services to assist with a variety of activities, including the following:

• Preventive maintenance
• Database tuning and optimization
• Application upgrades and new feature rollouts

In order to accommodate client needs, ViaTRON offers diverse maintenance contract and payment options, including block labor hour purchases, flat-rate support, and more. Plus, response times, coverage hours (including 24/7), and other terms can be tailored to your needs.

It can be done.

You may find that you have a need which is not adequately addressed by off-the-shelf software. Perhaps it is something very particular about the way you do business, or maybe it has been a lesser priority on a software manufacturer's feature schedule.

Although some firms make a habit of telling you what cannot be done, ViaTRON specializes in telling you what can. Our innovative software development team routinely delivers superior custom components and applications, oftentimes making something from nothing.

Many of the customized software solutions developed by the ViaTRON team have addressed cross-platform integration issues, allowing seamless integration of data and functionality between diverse applications and related documents.

Certain functions such as batch printing, distribution, or endorsement of documents have been automated by ViaTRON, streamlining operations and facilitating more throughput capacity.

Whether you require detailed activity reporting in a specified format, or any other variety of customization, ViaTRON is ready to assist you in making your goals a reality.